The Genting Highlands Resort

The Genting Highlands Resort Introduction Genting Highlands Malaysia is a city known as the Fun City above the Cloud, as it is quite similar to Las Vegas which isnt actually all that close. The primary draw is that, Genting is one of the hotspot in Malaysia where you can gamble legally. Whereas, there is also a theme park to keep the kids amused. The atmosphere located at that area is cooler than the steamy lowlands. Theme Park The cool air makes it an exhilarating experience to enjoy many outdoor rides. Whether taking leisure drives in the Antique car or experiencing the adrenaline pumping Space Shot, its a wonderful and magical adventure of fun and excitement for the family. Casino The casino at Genting offers a host of exciting international-level games, among the most popular games like for an example, Roulette, Baccarat, Blackjack, and Caribbean Stud Poker. Jackpot machines are one of the tourist attractions too. International class shows and live entertainment provide the accompanying glamour. Hotels Genting Highlands resort has approximately six hotels, which is First World Hotel, Genting Hotel, Highlands Hotel, Theme Park Hotel, Resort Hotel, Maxims Hotel and Awana Genting Highlands Golf Country Resort at the mid-hill which is total up offering up to approximately 10,000 hotel rooms. The prices for these hotels are approximately affordable where First World Hotel is one of the cheapest among all. 2 History The story of Genting, is that most Malaysians will recognize it as synonymous with the rise of its name, Hill Resort and Genting Highlands Resort are the most popular hotels in Genting Malaysia up until now. Many may not have truly appreciated the mammoth task involved in the construction and the resources and reserves mobilized to ensure what it has proven up to today to be an unprecedented successful in resort development itself. In the beginning stages, the idea of a hill resort was brought up by the late Tan Sri Lim Goh Tong amidst the crisp air of Cameron Highlands in 1963. Tan Sri Lim Goh Tong was working on a project on hydro-electric power at the most popular hill resort, which is patronized mainly by the British colonials seeking cool refuges from the tropical heat itself, as when he foresaw a prosperous Malaysia of the future desiring a cool-air mountain holiday resort within the reach of all Malaysians, this is when the great idea was brought upon. Besides that, on 18 Aug 1964, a technical and construction team began the task that would take approximately four years to complete the access road between Genting Sempah towards the peak of Gunung Ulu Kali. By ensuring the sound pollution and prompt construction of the hotel-resort, Tan Sri Lim Goh Tong has to spend all of his time, capital and resources, including the reserves of his family company, Kien Huat Bhd towards the making of his so called dream resort. Furthermore, since after the opening of their first hotel in 1971, Genting Highlands Resort has continued to grow from strength-to-strength. Whereas, the development of that area has continued to this present day to enhance Genting Highlands Resort as one of the premier holiday destination in the Malaysia/Asia while ensuring that the natural beauty of the rain forest is taken care of. In 1996, Genting Highlands Resort further developed its facility attraction by constructing a transportation shuttle service which is called Genting Skyway cable car which is as long as 3.38km transportation towards the hill-top. Genting Skyway is recognized as one of the Worlds Fastest Mono Cable Car in 2002 with an optimum speed of 20.7km per-hour, plus it is the Longest Cable Car in Malaysia and towards SEA region.http://www.genting.com/images/history4a.jpg Their mission is to be committed towards innovation and the adoption of new technology to achieve great competitive advantage and to pursue personnel policies and by rewarding employees which that has great performance in their montly/yearly job and contributions and also provide proper training for employees, development and opportunities for career advancement. 3 Business Genting Highlands Resort Genting Resort is one of Southeast Asias major holiday destinations in Asia and a holiday desired destination in Malaysia, attracting visitors from all over Malaysia, Singapore and all over the world, mainly the Asia-Pacific region. Hotels The six hotels at the Resort itself Maxims, Genting Hotel, Theme Park Hotel, First World Hotel, Highlands Hotel and Resort Hotel with approximately total of about 10,000 hotel rooms, an overall occupancy rate of 68% in 2003. Also, It particularly attracts tourist from all over countries like Singapore, China, Indonesia and Taiwan. Conventions Genting international convention centre is a place dedicated for Incentives, Meeting, Conventions and Exhibitions at the resort itself. Approximately over total of 2,208 functions were held at the convention centre during the year of 2003. Shopping and Food Beverage (FB) Shopping and FB like First World Plaza is a special-cooling shopping paradise in Malaysia, it comes with an offer for visitors to have an experience of dining, shopping and entertainment. First World Plaza has exactly 49 FB outlets, 87 retail shops and kiosks, 21 rides and attractions and 6 leisure and entertainment outlets under one area. A range of merchandise and products are sold at many branded retail outlets, such as Camel Active, B.U.M Equipment, Dockers, Apex Pharmacy, Levis, Nike, Addidas and many more. Genting Theme Park The main satisfaction comes from Genting Theme Park itself, which comprises exactly 51 rides and attractions up to 600 video games simulators at the Resorts Outdoor and Indoor Theme Parks and at the First World Plaza, continues to live up to its theme of giving endless and excitement fun time at the peak of Genting Malaysia. 4 S Strengths Genting Malaysia Has a strong brand name in the local market and good reputation among customers. Great location which is located in a hill-top where people can enjoy cooler weather and the breathtaking views which is wonderful. It is easy to be accessed by either car or bus about an hour drive from KL. It is also accessible by the worlds fastest and SEAs longest cable car called Genting Skyway which is 3.38km long Genting Group provides a wide range of facilities and services including hospitality and leisure business and its activities cover seaside resorts, hotels, gaming, theme parks and entertainment for the total comfort of all customers/guests. W Weakness High maintenance and cost of repairs of broken stuffs/leakage Lack of financial resources. Lack of information provided regarding the rooms rates and details in their official website. The Customer related processes are not efficient enough O Opportunities Improving their current system and offering more features and services is good chance for Genting Hotels Group to increase sales and attract more customers locally and globally. Use of Internet, social networks and blogs to attract new customers and maintain the loyalty of the excising once. Alliances with travel agencies are good opportunities for Genting Highlands to attract more guests globally. Growth of Internet users in Malaysia which brings opportunities for new market strategies T-Threat Increasing the number of hackers and unauthorized accessed through internet and some Customers still afraid of transact money through internet, they do not trust online payment because of credit card fraud. The economic is slowing down and all exterior changes. Increased the number of competitors due an expanding in the gaming market in the same region. For instance, Macau and Singapore. The highly competitive challenges in the hotels industry and the increasing the number of stronger competitors as well as the price war and the lower costs provided by competitors. 6 Physical evidence For physical evidence, the main important part is the service itself. Which is by providing good products, the company should also provide good services, for an example, the casino, and hotels. For hotels, First world hotel is as low as RM127 per night and the facilities they provide is business center, casino, coffee shop, concierge, disabled facilities, meeting facilities, restaurant, safety deposit boxes, shops. For Tune Hotel, it is RM150 per night. The facilities they provide are Air conditioning, breakfast OR 2 people room provided on hourly basis, Gym, Swimming pool, 24 hours security. There are NO casino competitors out there in the whole of Malaysia. Product For Genting Highland, they have quite a few main key products, which is that their products are separated into four categories of products. One of the types is, Theme parks for those who love to have excitement and adventure. There are also casinos, for those who are very attracted to gambling. Theres also the Genting international convention center, for those who is serious about work can held meetings there. And lastly, for every customer that goes to Genting Highland, their hotels. Place By having a good location in a business point of view is the most important of all. Genting Highland have the best strategic location anywhere else in Malaysia for relaxing, mostly its because of the cold weather only us as Malaysians can experience. It is one of the key points that will attract customers who love cold weathers in Malaysia. Pricing For pricing, there is not an issue at all. Genting Malaysia Bhd monopolizes the whole of Genting Highland. For example, if anyone were to visit Genting Highland, there would be no choice but to stay in their hotels, because they are the only hospitality service provider. In fact, if Genting Malaysia rises the prices of hotels, we would have no choice but to stay in them. Promotion For promotion, Genting Malaysia emphasize so much on their advertising that they covered everything there is to advertising. Their campaign for the company of advertising are, newspapers, TV commercials, radios, magazines, and website. They even have promotional packages that is only particular to that one season of festive. Genting Malaysia also have a member card, called World Card this card is only for members only. What privileges that members can get its by getting discounted hotel prices, and food. 7 People For people, Genting Malaysia Bhd is mostly based as a hospitality service provider for example, hotel check-in and check-out, ticket selling, and room services. These are the operations that provide with first contact to the guests or customers which will involve the staffs and facilities. It is so crucial to treat guests or customers with politeness, and friendliness, because this will help create values to guests or customers by increasing their satisfaction level. For example, their hotel lobbys are big enough so that it get crowded when there is a lot of people walking in and out, and with a lot of ticket counters there will not be a problem of slow service. Process Lastly, process. This is like behind the scene of how Genting Malaysia are able to get good staffs to operate in a daily basis. Basically there are three stages in this process, which is recruiting, training and development. About recruiting, Genting Malaysia gets their recruitment from web based, and also walk in, they will then sort out their recruitment by age, academic background, and working experience. After that, even though new or old employees will undergo training, this is to have them master their skills in facial and body language talk, and communication skills. This is somewhat the most important skills to learn of all, because if there is good customer service, there are always happy customers. Lastly, the development stage. What the development stage does is to transfer or rotate jobs around the company, this will help staffs to learn different things and develop different skills, and of course to keep the staffs excited when changing into new roles in the company. 8 Customer service issues on Genting Malaysia Internet In Genting Malaysia, when internet access is free in almost every restaurant, hotels, customers are annoyed that Genting Malaysia is continuing to charge for the fees. After the customers paid for the fees, the connection are either unreliable or very slow. Untidy room Cleanliness must be a top priority as a dirty room does not only spoil the hotel reputation but turns the customers stay into an inconvenient one. Bedbugs have been found in some of the rooms at First World Hotel. It may be due to the signs of untidiness, or dusty and smelly rooms, or unclean bathrooms. In order to gain customers loyalty, the cleanliness of hotel rooms is a top priority. Uncooperative and rude staff By having uncooperative and rude staffs, it will ruin the image of Genting Malaysia. Customer wants to be treated with pleasure and kindness. Showing bad attitudes from staffs is a major dissatisfaction Noise One of the main purpose customers stay in hotel is, relaxation. Noise pollution will make customers dissatisfied as they will not be sleeping well. Whereas, the image of the hotel will be downgraded towards customers perspective Extra Room Charge In First World Hotel, sometimes the hotel are overcharging the rooms price. Extra Room Charge is one of the most hated things that customers have to hear when they are staying in hotels. Who would want to pay for something they unknowingly spent for? Complaints in hotel never do end as long as they charge the customers for something that they do not need in the first place. Hotels must clearly indicate the cost of every service or feature that must be paid for be it the use of the television, or the food. Housekeeping Ignoring the Do Not Disturb Sign Invasion of privacy is one usual hotel complaints that customers do when they feel like the housekeeping staff is checking what they are doing in the comforts of their hotel room. The customers pay for the room to relax and not a pain in the neck. Unfortunately, housekeeping personnel follow a strict schedule when making rounds and doing room cleaning so they have no choice but to do it even if the room is currently occupied. They need to peek in to check it out whether the guest is occupying the room or not. 9 Latest Venture Genting Malaysia announce acquisition of the echelon site on the strip and outline plans to build a 2$ billion hotel-casino complex on the 87-acre development halted by the onset of the recession almost five years ago. This will help Genting Malaysia to expend their business throughout the world, and people will take notice of their business and the company will have a high reputation towards their customers. Genting Malaysia will also benefit from business from around the world, from earnings and recognition. 10 Conclusion As a conclusion, with various strengths and strategies that Genting Malaysia has, it has a high ability to take advantages of every opportunity that can bring Genting Malaysia one step ahead. Their strengths and strategies can help them to encounter any threats that come across them. It is believed that it could help Genting Malaysia in building a stronger brand name and image, also to capture a bigger market share in the hotel and theme park industry. 11 Recommendation Resort World Genting is known for city of entertainment. It is recommended for travellers who likes to gamble and so on. There are more than six hotels at Resort World Genting, the hotels consists of Genting Grand, Highlands hotel, Resort Hotel, Theme Park Hotel, First World Hotel, and Awana Genting Highlands. And there also budget motel which is located near the Theme Park, so budget travellers doesnt need to worry about spending too much money. Besides that, the Casino De Genting is another main attraction of the whole Resort World Genting. Casino De Genting is Asias Best International Casino Resort, Casino De Genting is the perfect place to be when it comes to sophisticated gaming and excitement. So for people who likes to play slots, table games, and electronic table games, Casino De Genting is the perfect place for them to hang out. For people who likes adventure, Genting outdoor theme park, water park, and First World indoor theme park is the recommended place for them. The coo l mountain air makes it an exhilarating experience to enjoy the rides at the outdoor theme park. Whether taking leisure drives in Antique car or the adrenaline pumping Flying Coaster, it is a magical adventure of excitement and fun for the guests. Besides that, the First World Indoor Theme Park features thrill rides, family rides, children rides and many other rides. It is recommended that customer who likes to play golf should pay a visit to Awana Genting Highlands Gold Country Resort. For customer who likes to hang out at night, there will be night entertainment available at Resort World Genting. For local Chinese travellers who likes culture, the Chin Swee Caves Temple will be a perfect spot for them to explore. It is located at the most scenic site of Genting Highlands. Within the temple is seated a black statue of the Reverend Master Chin Swee who has long been referred to as a deity in Fujian province for his supernatural abilities to summon rain and drive away evil spirits. 12

Etiquette of a Victorian Lady :: Victorian Women

Etiquette of a Victorian Lady In both the upper and middle classes, there were certain expectations, or guiding principles that women had to follow in order to be called a lady. There were numerous etiquette guides and books published in this time period regarding dining, beauty, and social activities, and most of the newspapers and women's magazines included articles on how to be the perfect Victorian Lady. These are some of the most interesting forms of etiquette. Ballroom Etiquette A Lady should always have an easy, becoming and graceful movement while engaged in a quadrille or promenade. It is more pleasing to the gentleman. --from â€Å"Etiquette for the Ball Room† Women were supposed to always be graceful and even something as enjoyable as dancing had to look effortless, and the woman always had to make sure that she appeared elegant and refined. It also has a reference to the fact that when dancing, the goal of the woman's etiquette was to please the man. Another mannerism that Victorian women followed in the ball room was that a lady should not attend a public ball without an escort, or that no lady should ever be left unattended (â€Å"Etiquette for the Ball Room†). This is just another example of how a woman needed a man in order for her to fit into society. It was considered rude if a woman were to ever be seen alone at a ball. Dressing Room Etiquette The dressing room of a lady was supposed to be her sanctuary, or a place where nobody except for her ever entered. It was a place where women were meant to admire themselves and make themselves look presentable at all times for their husbands. â€Å"The husband should always find the wife fresh, beautiful, sweet as a flower† (â€Å"The Lady's Dressing Room†). The dressing room was a place where the woman was to be vain and cover up or hide any imperfections that she may have had. The article above also asks, what is life or love without illusions? In order for her husband to be pleased, the woman was to retire to the dressing room and make herself beautiful, even if it included tricks. Above all, it was private. A lady was to look beautiful at all times, but make it look like it didn't take any effort at all. This was also the place in which the specific hairstyles of Victorian Ladies were created. It was proper etiquette to always wear the hair up.

Chemistry Lab Report on standardization of acid and bases Essay

Purpose: To prepare standardize solution of sodium hydroxide and to determine the concentration of unknown sulfuric acid solution. Data and Calculations: This experiment is divided into two parts (Part A and Part B). In the first part of experiment, the standardize solution of sodium hydroxide is prepared by titrating it with base Potassium hydrogen phthalate (KHP). The indicator Phenolphthalein is used to determine that whether titration is complete or not. PART A: Standardization of a Sodium Hydroxide solution NaOH Sample Code = O Trial 1 Mass of KHP transferred = 0.42 g Volume of Distilled water = 25 mL Volume of NaOH used = 22.50 mL Molar mass of KHP = 204.22 g/mol No. of moles of KHP = Mass of KHP used / Molar mass = 0.42 g / 204.22 g/mol = 0.0021 moles Concentration of NaOH = No. of moles / Volume = [0.0021 mol / {(22.50 + 25) / 1000} L] * 100 = 4.4 M Trial 2 Mass of KHP transferred = 0.4139 g Volume of Distilled water = 25 mL Volume of NaOH used = 22.80 mL Molar mass of KHP = 204.22 g/mol No. of moles of KHP = Mass of KHP used / Molar mass = 0.4139 g / 204.22 g/mol = 0.0020267 moles Concentration of NaOH = No. of moles / Volume = [0.0020267 mol / {(22.80 + 25) / 1000} L] * 100 = 4.24 M Trial 3 Mass of KHP transferred = 0.4239 g Volume of Distilled water = 25 mL Volume of NaOH used = 23.10 mL Molar mass of KHP = 204.22 g/mol No. of moles of KHP = Mass of KHP used / Molar mass = 0.4239 g / 204.22 g/mol = 0.0020757 moles Concentratio n of NaOH = No. of moles / Volume = [0.0020757 mol / {(23.10 + 25) / 1000} L] * 100 = 4.32 M Trial 4 Mass of KHP transferred = 0.4311 g Volume of Distilled water = 25 mL Volume of NaOH used = 22.60 mL Molar mass of KHP = 204.22 g/mol No. of moles of KHP = Mass of KHP used / Molar mass = 0.4311 g / 204.22 g/mol = 0.0021109 moles Concentration of NaOH = No. of moles / Volume = [0.0021109 mol / {(22.60 + 25) / 1000} L] * 100 = 4.43 M Table: Trail 1 Mass weighing bottle + KHP (g) Mass empty weighing bottle (g) Mass of KHP transferred (g) Initial volume of burette, Vi (mL) Final Volume of burette, Vf(mL) Volume of NaOH used (mL) Trial 2 Trial 3 Trial 4 11.561 11.6217 11.6113 11.6329 11.1461 11.2078 11.1874 11.2018 0.4200 0.4139 0.4239 0.4311 4.30 6.30 10.1 33.20 26.80 29.10 33.20 55.80 22.50 22.80 23.10 22.60 Concentration of NaOH (moles/L) 4.4 4.24 4.32 Average concentration of NaOH = [4.4 M + 4.24 M + 4.32 M + 4.43 M] / 4 = 4.35 M 1. % Difference between Trial 1 and Trail 2 = [4.24 M / 4.4 M] * 100 % = 96.3 % Difference = (100 – 96.3) % = 3.7 % 2. % Difference between Trial 2 and Trail 3 = [4.24 M / 4.32 M] * 100 % = 98.1 % Difference = (100 – 98.1) % = 1.9 % 3. % Difference between Trial 3 and Trail 4 = [4.32 M / 4.43 M] * 100 % = 97.5 % Difference = (100 – 97.5) % = 2.5 % 4.43 Observations: KHP is white color crystals and has definite shape. NaOH is clear and transparent solution with no color. In the first trial, after adding 90 drops of NaOH solution there was repeatedly appearance and disappearance of light pink color. When the whole solution of KHP and water get titrated then, the color of solution becomes light pink and it stays permanently. The same color changes happen with the next three trials. Concentration of NaOH was almost similar for every trials. PART B: Concentration of Sulfuric Acid solution H2SO4 Sample Code = 34 Trial 1: Volume diluted acid = 25 mL Volume of NaOH used = 14.39 mL H2SO4 (aq) + 2NaOH (aq) 2H2O (l) + 2Na2SO4 (aq) Average concentration of NaOH = 4.35 M No. of moles of NaOH = (Average concentration of NaOH) * (Volume of NaOH used) = 4.35 M * (14.39 / 1000) L = 0.0626 moles No. of moles of H2SO4 = 0.0626 mol / 2 = 0.0313 moles Concentration of H2SO4 = No. of moles / (volume of diluted acid / 1000) = 0.0313 mol / (25 / 1000) L = 1.2 M Trial 2: Volume diluted acid = 25 mL Volume of NaOH used = 13.51 mL H2SO4 (aq) + 2NaOH (aq) 2H2O (l) + 2Na2SO4 (aq) Average concentration of NaOH = 4.35 M No. of moles of NaOH = (Average concentration of NaOH) * (Volume of NaOH used) = 4.35 M * (13.51 / 1000) L = 0.0588 moles No. of moles of H2SO4 = 0.0588 mol / 2 = 0.0294 moles Concentration of H2SO4 = No. of moles / (volume of diluted acid / 1000) = 0.0294 mol / (25 / 1000) L = 1.2 M Trial 3: Volume diluted acid = 25 mL Volume of NaOH used = 14.10 mL H2SO4 (aq) + 2NaOH (aq) 2H2O (l) + 2Na2SO4 (aq) Av erage concentration of NaOH = 4.35 M No. of moles of NaOH = (Average concentration of NaOH) * (Volume of NaOH used) = 4.35 M * (14.10 / 1000) L = 0.0613 moles No. of moles of H2SO4 = 0.0613 mol / 2 = 0.0307 moles Concentration of H2SO4 = No. of moles / (volume of diluted acid / 1000) = 0.0307 mol / (25 / 1000) L = 1.2 M Trial 4: Volume diluted acid = 25 mL Volume of NaOH used = 14.20 mL H2SO4 (aq) + 2NaOH (aq) 2H2O (l) + 2Na2SO4 (aq) Average concentration of NaOH = 4.35 M No. of moles of NaOH = (Average concentration of NaOH) * (Volume of NaOH used) = 4.35 M * (14.20 / 1000) L = 0.0618 moles No. of moles of H2SO4 = 0.0618 mol / 2 = 0.0309 moles Concentration of H2SO4 = No. of moles /  (volume of diluted acid / 1000) = 0.0309 mol / (25 / 1000) L = 1.2 M % Difference between Trail 1 and Trail 2 = [1.2 M / 1.2 M] * 100 % = 100 % Difference = (100 – 100) % =0% % Difference between Trail 1 and Trail 2 = [1.2 M / 1.2 M] * 100 % = 100 % Difference = (100 – 100) % =0% % Diff erence between Trail 1 and Trail 2 = [1.2 M / 1.2 M] * 100 % = 100 % Difference = (100 – 100) % =0% % Difference between Trail 1 and Trail 2 = [1.2 M / 1.2 M] * 100 % = 100 % Difference = (100 – 100) % =0% Table 2: Trail 1 Volume diluted acid titrated (mL) Initial Volume of burette, Vi (mL) Final Volume of burette, Vf (mL) Volume NaOH used (mL) Concentration Of Sulfuric Acid Trail 2 Trial 3 Trial 4 25 25 25 25 2.41 17.20 8.50 22.60 16.94 30.71 22.60 36.80 14.39 13.51 14.10 14.20 1.2 M 1.2 M 1.2 M 1.2 M Observations: The H2SO4 is colorless and transparent liquid. The NaOH solution is colorless, odorless and transparent liquid. While doing the first trail, there were continuous appearance and disappearance of light pink color. After adding 10 mL of NaOH solution the pink color starts appearing. At certain volume the light pink color appeared, indicating that titration is done. The indictor phenolphthalein has no color and there was no specific odor of reagent. Discussion: Average concentration of NaOH solution was 4.35 M. There are many sources of error in this experiment as we got some percentage differences in the two different trials. For the Trial 1 and Trial 2, the percentage difference is 3.7 % which is significant difference to be noted. This percentage difference could occur due to many reasons such as not measuring the KHP properly as we got 0.42 g for first trial and 0.4139 g for second trial of KHP for performing titration but it is more than required value as per literature value is concerned (0.40 g). The almost same percentagedifference occurs for next two trials (1.9 % and 2.5 %). The KHP is always 99.9 % pure, so the titration should give perfect results (Lab Manual). The other possible errors was due to the disturbance on the shelf by other students where analytical balance is placed in balance room, as it cause variability in the values in weight of KHP. In Part B of experiment, the average concentration of sulfuric was found to be 1.2 M and there was 100 % titration of both reagent (NaOH and H2SO4). This 100 % results comes due to significant figures, if significant figures would not be concerned then there would be error of 1.0 % to 2.0 % in every two trials. There was identical difference of volume of NaOH used to titrate the acid for each  trial due to some possible errors. The possible errors in this Part of experiment were same as for Part A, as the process is followed in the same way. The most significant error could occur by not shaking the flask properly while adding sodium hydroxide solution and not recognizing the pink color on the instant it appears and adding the NaOH solution vigorously into the sulfuric acid. Questions: The 10 mL volumetric pipette is rinse 2 or 5 times to make sure there is no bubble inside because air bubble can cause error in the measurement of concentration because the actual volume of unknown will be less. The accuracy and precision for both sets of experiment was almost same as there were percentage difference of concentrations lies only in 2 % to 4 %. The endpoints of titration for each set of trails in both cases (Part A and Part B) were almost same but there is little difference in volume of NaOH used which cause errors in accuracy and precision of experiment. Using the analytical balance is really careful job as it is most accurate weighing machine with accuracy of 0.0004 g (Lab Manual) and we need to be prà ©cised using the balance but some few disturbance can cause big error such as disturbance other students on the shelf it is placed on and not reading the balance properly and taking measurements fastly. Using Volumetric glassware is other method to be more accurate in experiment but there are some possible random error while reading the values such as not reading the lower meniscus of liquid cause error and not removing the air bubble from the burette and using the beaker in place graduated cylinder in case of volume as graduated cylinder is more accurate as compared to beaker (0.02 g) (Lab Manual). Sources of Experimental Error include: The Analytical balance could give wrong reading because of the disturbance due to other students on the shelf it is placed on. Also, taking the reading rapidly and not considering the reading when balance display gets steady. The possible error can occur using wrong glassware like using beaker instead of graduated cylinder. The error could occur while taking reading through graduated cylinder and not considering the lower meniscus of liquid. The air bubble in burette can cause error in the true value of NaOH used. Few drops of liquid remain in burette and volumetric pipette which causes the error. Not shaking the flask properly while adding the NaOH solution. Adding the NaOH solution vigorously into the flask. Not recognizing the pink color instantly as it appears.  Adding the more drops of indicator as needed (2 or 3 drops). The biggest error occur due to leaking of NaOH solution form burette, we lost 4 drops during every one trial and it cause the significant error in reading the volume of NaOH used. There is water left after washing the glass wares which can cause the error. This lab could be improved by improving the method of drying the graduated cylinder and beaker before filling it with the NaOH solution. The glassware could be dried by small amount of acetone. Any acetone could be removed by evaporation. Finally, the experimenter should remove the clinging droplets to the neck of burette and volumetric pipette by using Kim Wipe. Conclusion: After careful consideration of all the results and all the possible concentration, it is concluded that the average concentration of NaOH (sample code O) was 4.35 M and average concentration of H2SO4 (sample code 34) was 1.2 M.

Benjamin James Bahans Pasision for American Sign Language...

Benjamin James Bahan who was born by Deaf parents in New Jersey was very passionate about American Sign Language and Deaf Literature. As a child he attended Marie Katzenbach School for the Deaf in West Trenton, New Jersey as well as Gallaudet University where he is now a professor and chair of American Sign Language and Deaf Studies. Upon returning to Gallaudet University as a professor and chairs person in 1996 he went to The Salk Institute in La Jolla where he researched American Sign Language linguistics and acquisitions as well as receiving his masters degree in Deaf Education and helped operate the Deaf Studies Program in the School of Education at Boston University. Lucky for Ben, while attending Boston University he met his wonderful wife who was not only Deaf but had Deaf parents just like him. In the Deaf community Benjamin Bahan is considered an influential figure because not only does he write about Deaf culture but he is a storyteller as well. Bahan has published at least twenty-eight articles, five books, and eight videotapes. With Dirksen Bauman and Melissa Malzkuhn they created the world’s first online journal called, Deaf Studies Digital Journal. It is a â€Å"peer-reviewed academic and cultural arts journal to feature scholarship and creative work in both signed and written languages† (Gallaudet Press). Because he is a storyteller he appears in chapter two of â€Å"Signing the Body Poetics†. In this chapter he talks about the Face-to-Face tradition in the American